All
FAQ
Announcements
Product documents
X Layer upgrade and OKT/OKB asset handling FAQ
August 15, 2025, 10:00 AM (UTC+8) The platform will automatically convert OKT held in users' accounts to OKB according to the exchange rules. August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract. August 18, 2025, 2:00 PM (UTC+8) The OKB smart contract will be upgraded to remove minting and burning functions.FAQWhat's X Layer? X Layer is a public blockchain, decentralized public blockchain launched by OKX.Published on 13 Aug 2025Updated on 29 Jan 202627World Cup VIP Exclusive Gift Set FAQ
A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set. VIPs may submit their delivery address, Customization Name and Number on the football Jersey from March 25, 2026 at 12:00PM (UTC+8) to March 31, 2026 at 12:00PM (UTC+8). Notes: Only verified VIP users are eligible. Trial VIP accounts aren't eligible for the World Cup VIP Exclusive Gift Set.Published on 19 Dec 2025Updated on 6 Apr 2026313How do I turn on and sync multiple charts on a screen?
Select from any of the available trading modes off the main page menu to load the trading chart Select the multiple chart option from the main menu of the chart Select the chart layout, select up to 8 charts Load the chart layout option and select the 8-chart option Sync the interval, crosshair, and date range under Sync chart settings Head back to the chart layout and load all the synchronization of the options available For more info on how to navigate better in the trading world, visit here.FAQCanPublished on 9 Aug 2024Updated on 10 Sept 202530How can I do spot trading with the Jupyter Notebook?
In the example below, you are about to place a market order to buy BTC that is worth 100 USD. 1 # market order 2 result = tradeAPI.place_order( 3 instId="BTC-USDT", 4 tdMode="cash", 5 side="buy", 6 ordType="market", 7 sz="100", 8 tgtCcy="quote_ccy" # this determines the unit of the sz parameter. 9 ) 10 print(result)10.4 How can I use the client order ID parameter clOrdId?Published on 29 Sept 2023Updated on 10 Sept 2025550How can I reduce trading fees?
The system calculates total volume daily at 00:00 (UTC+8) and updates the latest fee tiers between 04:00 and 06:00 (UTC+8).Become an affiliate and earn fee rebates You can apply to become an OKX affiliate and earn fee rebates by successfully inviting 10 valid new users. Invited users who are flagged by risk controls don’t count as valid. To qualify, the invited users must meet the following requirement: The trading volume of any single order must be at least 50 USDT.Published on 19 May 2025Updated on 7 Apr 202664OKX Trading Rebate Card - Terms and Conditions
Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day. If you trade on the day when the Rebate Card is granted, your first trading fee rebate will be calculated from the granted time to 23:59 UCT+8, and be distributed to your Funding Account in USDT within the next day.Published on 9 Oct 2023Updated on 8 Jan 2026341How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 4 Mar 202619,592Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
When we use an extension_factor of 8, we will calculate another 32(8-1)* points on p(x). Since two different polynomials with D degree will share at most D points, an example polynomial pair with a valid polynomial (which satisfies the above constraints) and a fake polynomial with D degree (which does not satisfy the above constraints) will share at most D points. That means a fake polynomial has a chance of to pass a random sampling inspection.Published on 10 May 2023Updated on 8 Sept 2025179How do I close my account? (web)
Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 8. Close account after your reconfirmation 9. Get SMS/email and Authentication code and Continue to close the account Note: it's required to bind with an authentication app in your account before closing itPublished on 22 Aug 2023Updated on 3 Apr 2026458How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on 23 Oct 2024Updated on 12 Feb 202619How do I close my account? (app)
Select I understand after checking what'll happen to Your account, Your personal information and Your orders after closing your account and select Continue Read the information about what'll happen after you close your account 8. Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue 9. Close account after your reconfirmation 10.Published on 22 Aug 2023Updated on 3 Apr 2026890Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: deposit tag/memo are typically 7–8 digits long. Please refer to the tag/memo number displayed on the deposit page and enter it exactly as shown. For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?Published on 22 Aug 2023Updated on 4 Mar 2026414What is sub-account?
Select Submit all after confirming the information Fill in and Confirm 2FA code to complete your sub-account creationOn the app Go to the Main menu on the top right corner, select Switch accounts You can see +Add sub-account at the bottom of the page Select Next and add Sub-account name to create your sub-account Fill in and Confirm 2FA code to complete your sub-account creation Note: Sub-accounts will inherit the main account's fee tier after 24:00 (UTC+8) on the day of creation, and the tier willPublished on 22 Aug 2023Updated on 4 Mar 20261,832Convert FAQ
During maintenance, you can still exchange assets via spot trading.8. Can I convert my crypto to cash using this Convert feature? No, the Convert feature is designed exclusively for swapping one crypto for another (for example, Bitcoin to Ethereum). It doesn't support conversions to fiat currency such as USD, EUR, or GBP. To cash out your crypto, you can use the Sell crypto feature, which allows you to sell your holdings and receive the equivalent value in your local currency.Published on 27 Sept 2023Updated on 9 Apr 20261,495OKX API FAQ
When calling the server time interface, the time is provided in UTC + 8.What's "Interface error: 50101 APIKey does not match the current environment"? This is due to the mismatch between the API key and the current environment. Real account calls require the use of the real account API key, and the value of the x-simulated-trading parameter in the request header needs to be 0.Published on 20 Sept 2024Updated on 23 Mar 2026135