They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?

Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,

When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...

The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green). For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version.

Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead. Our official website is https://www.okx.com/ (copy the link and open it in your browser).

The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.

Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?

Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.

Use indicators in combination with our backtesting tools to evaluate your strategies on historical data.FAQCan I use indicators on all chart types? Yes, indicators are compatible with all chart types on our platform.Can I modify the existing indicators? Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.

What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.

If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.

To avoid being subject to risk control measures, please review and confirm all order details before placing an order.3. I've submitted the required materials. When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?

If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.

Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support.