To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

To do this, refer to the guide below: How do I change my authenticator app?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.

You can activate Pay by following these steps:How do I activate Pay? Open the OKX app and select the Pay icon on the Exchange page. Select the pay icon to enter the Pay page Activate the Pay account according to the operating instructions: on the Pay page, select Activate Pay, complete the security verification (as shown on the screen), and your Pay account will be activated.

I have moved and cannot provide proof for the address shown on my ID. What should I do? You may provide Proof of Address for your current residence. It does not need to match the address on your ID. Can a mobile phone bill or invoice be used as Proof of Address? Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document. Why was my online shopping or food delivery receipt rejected?

Flexible for long-term bulls It accommodates individuals with a bullish outlook on either BTC or ETH in the long run, providing flexibility in investment strategies. Combination of coin rise and exchange rate oscillation profit By strategically combining the rise of individual coins with the oscillation profit from exchange rate fluctuations, the bot maximizes returns, especially during market fluctuations.

P2P sharing orders and internal transfers are not counted.Q: Can I use my deposited funds for OKX Earn, Convert, or spot trading? Yes. As long as the funds are not used for withdrawals, P2P sell orders, or sending red packets, all other trading operations are permitted.Q: Can I withdraw funds after receiving my reward? Yes, you may proceed with normal withdrawals or trading operations.Q: Can I withdraw funds after completing the task?

Can I customize the Risk/Reward tool settings? Yes, the Risk/Reward tool offers customization options. You can adjust the color schemes, labels, and other visual aspects to suit your preferences. Additionally, you can fine-tune the exact price levels for entry, stop-loss, and take-profit directly within the tool for precise planning.2. Is the Risk/Reward tool available on both desktop and mobile platforms?

We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app Mobile verification Face verification Passkey Anti-phishing codeWhat am I securing my account from? Cryptocurrency enables fast, global transactions without central oversight, making it unique and powerful. However, these transactions are final and cannot be reversed, unlike credit card payments.

Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey? When recognizing a face or gesture, please ensure that the surrounding environment is neither too bright nor too dark, and then try again. If you have reached the maximum number of face verification attempts, verification will be temporarily unavailable. In this case, please contact our customer support team for assistance.

How do I request an increase in my BRL deposit and withdrawal limits? To request an increase in your deposit and withdrawal limits, follow these steps: Access your OKX account on your mobile app or website Access the lime increase process through Manage Limits on your deposit page Select Manage limits on your deposit page Respond to the prompted questions That's it! Wait for our response.

Available withdrawal methods will be shown after you log in to your OKX account.Here’s how to access the cash withdrawal feature once you log in through the mobile app or website:On the app Select Transfer on the home page Select the Transfer option Select Withdraw Select Withdraw from the pop-up menuOn the web Go to Assets and select Withdraw Select Brazilian RealHow do I access supported currencies and cash withdrawal methods?

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

Select Brazilian Real Select Deposit on the home page before selecting Brazilian Real on the Deposit pageHow do I access the cash deposit method? To view the cash deposit methods: 1. Go to the cash deposit section in your account. 2. Only the Brazilian Real is supported for cash deposits in your region.

Select Download app at the top right corner How do I create a new OKX wallet or import an existing OKX wallet? Creating a new OKX wallet or importing an existing OKX wallet is simple and hassle-free. You can find out more on how to create or import an OKX wallet via our web or app: How do I manage my wallet on web How do I manage my wallet on app How do I restore an existing OKX wallet?