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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202653How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on Sep 5, 2023Updated on Feb 12, 2026853How do I download my BR Tax return?
A copy of your Declaração do Imposto de Renda and the Recibo da Declaração can be downloaded from the Portal Meu Imposto de Renda, accessed through your Gov.br account.To obtain them online, please follow the steps below: Go to: https://mir.receita.fazenda.gov.br/portalmir/pagina-inicial Log in with your Gov.br account Select the “Documentos e Arquivos (Cópia da Declaração)” Select the Documentos e Arquivos (Cópia da Declaração) to proceed Select the most recent tax year Download the PDFs for “CópiaPublished on Nov 19, 2025Updated on Nov 21, 20256How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560How to report BTC and cryptocurrencies on your income tax return?
Click on the first option My Assets. Click on Tax Center in the top submenu. Click PDF to download the report.On the app Go to the main settings menu by selecting the icon in the upper left corner. Scroll down to the More section and select Tax Center.Published on Feb 28, 2025Updated on Nov 17, 202599Why did my identity verification fail?
A few tips for successful identity verification: Unable to upload photos in the app First, please check whether your network connection is stable and whether camera permissions are enabled on your phone. If the issue persists, we recommend uninstalling and reinstalling the app (if you use the Web3 Wallet, please back up your seed phrases and private key first), or updating the app to the latest version.Published on Sep 5, 2023Updated on Apr 8, 202611,529How do I protect my account from Trojan horse takeovers?
Your awareness is your first line of defense. By staying alert to suspicious activity and maintaining good security hygiene, you can significantly reduce the risk of Trojan horse attacks and account takeovers. If you’re ever unsure or need help, don’t hesitate to reach out to OKX Support.Published on May 30, 2025Updated on Feb 5, 202611How do I sign up and onboard for Block Trading?
First you'll need an OKX account. For information on how to apply for an account on our platform, please read here. Once you have your account, signing up to use our Block Trading couldn't be more simple! First, deposit fiat or crypto so that you meet the minimum asset requirement of $200,000. You can find a helpful explainer here. Then, navigate to the Liquid marketplace option in the Trade menu on the top bar.Published on Jun 23, 2022Updated on Dec 1, 202570Quote sorting
To determine the best quote on RFQs with multiple quote currencies, we first convert each leg's price into USD and then sort using the same logic as above: best bid being the highest value and best ask being the lowest.Published on Jun 30, 2022Updated on Sep 10, 202511Trade and Earn FAQ
Rewards are limited and will be distributed on a first-come, first-served basis. Note: Net deposit = eligible deposits − withdrawals.Q: When will the new user basic task reward be distributed? Rewards will be distributed within 7 days after the campaign ends upon task completion.Other FAQsQ: Why can't I complete the first-time trade task? The first-time trade (FTT) task is only available to users who have not performed a first-time trade (FTT) prior to enrolling in the campaign.Published on Mar 30, 2026Updated on Apr 8, 20264What is the New User Full Rebate Program?
The campaign period only limits the window in which users must complete their First Qualifying Trade. It does not affect users' ability to claim the already-earned rewards. Once the campaign period expires, users who have not yet completed their First Qualifying Tradewill no longer be able to earn rewards under this Program.4. What are the First Qualifying Trade requirements to claim for the New User Full Rebate Program?Published on Mar 16, 2026Updated on Apr 6, 2026How to claim my RL OKXclusive Pass?
To get the RL OKXclusive Pass, you will need to download the OKX App first. Please follow this step-by-step tutorial to create your crypto wallet and claim the RL OKXclusive Pass.Published on Apr 5, 2023Updated on Sep 12, 202538What's OKX Security Assistant?
If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on Jan 15, 2026Updated on Feb 13, 202615What is AA Smart Account?
Existing users are not affected and can continue using their AA Smart Accounts as usual.Step 1: Import the wallet first To import an AA Smart Account, you must first import the wallet where the account was originally created.Published on Sep 4, 2023Updated on Feb 9, 20266,099How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on Apr 29, 2024Updated on Feb 18, 2026196