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Why am I asked to confirm my personal details again?
They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on Mar 19, 2025Updated on Oct 15, 2025142How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 202512Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on Feb 12, 20261,825Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green). For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version.Published on Oct 21, 2024Updated on Feb 11, 202692How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on Oct 23, 2024Updated on Feb 12, 202619OKX contract voucher and usage rules
can I find it?Published on Aug 15, 2023Updated on Mar 24, 2026566Passkey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Mar 4, 2026117USDG rewards program FAQ
Please update your app to version 6.142.0 or later to participate in this program. 6. Am I eligible to join the USDG rewards campaign? To participate in the USDG rewards campaign, you must: Complete identity verification, Connect your wallet to your Exchange account, and Be located in a region eligible for the campaign. Remaining connected ensures continuous reward accrual. 7. Which network are the USDG rewards eligible for? Rewards are currently available only for USDG held on X Layer. 8.Published on Oct 13, 2025Updated on Jan 26, 2026399Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Mar 31, 20262DEX Referral FAQ
Note: after upgrading the app to version 6.152.0, initial binding affects all new wallets on the device, so please verify carefully.Commission and discount rulesHow is the commission rate calculated?Published on Dec 31, 2025Updated on Feb 11, 20262How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on Aug 9, 2024Updated on Sep 10, 202530How do I set up indicators on the chart?
Use indicators in combination with our backtesting tools to evaluate your strategies on historical data.FAQCan I use indicators on all chart types? Yes, indicators are compatible with all chart types on our platform.Can I modify the existing indicators? Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.Published on Nov 30, 2024Updated on Sep 10, 202514What is OKX Wallet Auto-Confirm?
Can I disable Auto-Confirm? Trader Mode: Auto-Confirm is always enabled and can't be disabled in both the web and app versions. Web EOA Accounts: You can disable the feature anytime via the web extension: Settings > Wallet lock. App EOA Accounts: You can disable the feature anytime via the Settings > Auto-confirm.4. Why am I sometimes still prompted to verify manually after I enabled Auto-Confirm?Published on Sep 25, 2025Updated on Mar 23, 2026325Pay passkey setup FAQ
What should I do? Go to Settings > Face ID & Passcode > select Set Up Face ID.Passkeys require a working biometric or passcode.FAQ (Android version)What password manager do I need for the Android system? Pay requires Google Password Manager (part of Google Play Services).How do I check if Google Password Manager is active? Open Settings > Google > Password Manager Ensure you are signed in with your Google account The manager should open normallyI use Samsung Pass or another password manager.Published on Dec 18, 2025Updated on Jan 2, 2026What should I do if I accidentally deposit crypto that OKX doesn't support?
Please update to the latest version before proceeding. Update your OKX app to the latest version. Withdrawal fee will be settled in USDT. Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.Published on Sep 26, 2023Updated on Mar 16, 20261,915