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How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Fill in withdrawal details on the internal withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.Published on Aug 22, 2023Updated on Mar 27, 20261,571How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on Sep 27, 2024Updated on Nov 17, 202559How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on Apr 1, 202678How do I change my phone number?
Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone numberPublished on Sep 7, 2023Updated on Mar 12, 202614,400How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Feb 9, 20264,069Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on Mar 4, 2026414Crypto gift FAQ
Note: Starting from 04 October 2024, at 16:00 (UTC+8), the gifts will be valid for only 2 days. If not redeemed within this timeframe, they will be returned to the sender's account. When sending a gift, the value of the gifts can't exceed 10,000U within 24 hours. For more detailed information, please refer to the OKX Terms of Service. Note: in order to comply with local regulations, certain features may not be available in your region.Published on Sep 26, 2024Updated on Mar 4, 20261,092How do I trade with OKX on TradingView?
Note: spot and derivatives symbols have different order panel UI in TradingView, thus we have 2 accounts (spot and derivatives account) in TradingView. However, the trading account assets are shared by both spot and derivatives trading as you are in unified account.Published on Jul 29, 2025Updated on Apr 8, 202666How do I make a withdrawal? (app)
Select exchanges or wallets to perform an on-chain withdrawal Complete the withdrawal details below and select Submit Fill in address Note: you can enable allowlist mode to protect your assets. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on Aug 22, 2023Updated on Apr 6, 20265,838How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Apr 6, 202649How do I create passkeys? (app)
Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.Published on Aug 16, 2023Updated on Apr 6, 202612,937How do I manage my wallet? (web)
Select Create Wallet if you don't have a wallet Set a password to protect your privacy and select Confirm to complete creating a wallet Note down the seed phrase, and select I've noted it down to proceed with verifying your seed phrase Write down seed phrases to complete creating a wallet Verify your seed phrase to complete your wallet creation and tap Start your Web3 journey Verify the seed phrase to complete your account creationSelect Import wallet Select Import wallet if you have a wallet, andPublished on Aug 22, 2023Updated on Mar 28, 2026891How do I register an account on OKX?
Note: according to platform rules, one identity document can only be linked to one OKX account. Once identity verification is completed, it can’t be changed or canceled.Published on May 23, 2024Updated on Apr 7, 202627,183How do I set up indicators on the chart?
Set your indicator within the Indicator settings once you've selected the Indicators option Add a new Indicator and set your indicator parameters according to your preference Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart. After defining the parameters, save your indicator by selecting Confirm to store your indicator Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart.Published on Nov 30, 2024Updated on Sep 10, 202514What's limit order in DEX?
In Swap > Select Limit Fill in the tokens you wish to sell and buy with preferred rate, and the expiry period Select Place limit order Note: your limit buy order will be executed when the market price = specified price + network fee. You can customize your price and order expiry before placing an order Note: You can select Use market price to place order to be executed at the market price. Network fees will only be charged during order execution.How do I view or modify my order?Published on Aug 10, 2023Updated on Jan 26, 2026124