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Crypto gift FAQ
This feature makes sharing digital assets convenient and enjoyable, enhancing your gifting experience in the digital age.How do I send a Crypto gift? Once on the app, select Menu to enter the functions menu, before selecting Crypto gift Note: app version must be at least version 6.85.0 onwards. Select Crypto gift to start rewarding your network Select Send gift when you're on the main page of it to proceed to the next page.Published on Sep 26, 2024Updated on Mar 4, 20261,099How do I withdraw BRL with Pix transfer?
Manually adding a withdrawal bank account details This process will require you to manually input your bank information into our app. Add your withdrawal bank account manually Note: please use your checking account when adding your bank account information Any withdrawals made to manually-added accounts might be rejected if the account information fails to be verified by our banking partners or your own bank.Why can't I withdraw all of my funds?Published on Nov 27, 2023Updated on Dec 3, 2025192How do I deposit BRL with Pix transfer?
You can complete a BRL deposit from your bank account by performing a Pix transfer. BRL Pix transfers are currently only available to our Brazilian customers.To initiate a Pix transfer, you'll need to access your bank account and provide OKX's CNPJ number.How do I make a BRL deposit?On the web Log in to your account at okx.com, go to Deposit and select Brazilian Real Start BRL deposit on the deposit pageOn the app Open your OKX app.Published on Nov 20, 2023Updated on Dec 9, 202597What are Source of Funds (SoF) and Source of Wealth (SoW)?
SoF/SoW Document Type Description Salary Payslip Issued within the last 3 months Bank Statement Shows salary deposits/employment income (past 3 months) Tax Document Shows employment income (past 12 months) Letter of employment Issued within the last 3 months, with employment confirmation and salary details Others Issued within the last 3 months, with employment confirmation and salary/compensation details Business ownership Bank Statement Shows income payments (past 3 months) Tax Document Shows businessPublished on Dec 24, 2024Updated on Apr 3, 2026749How do I make a deposit? (web)
It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on Aug 13, 2023Updated on Apr 10, 20267,625How can I protect myself from scammers?
The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto.Published on Aug 21, 2023Updated on Mar 3, 202612,092How do I make a deposit? (app)
It is similar to bank transfers. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on Aug 22, 2023Updated on Apr 9, 2026149,603Crypto available for withdrawal FAQ
Funds unavailable for withdrawal may still be available for bank account withdrawal. You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on Feb 11, 20263,688How do I submit my proof of address (POA)?
Unacceptable document types The following documents are not accepted as Proof of Address: Bank account opening certificates Digital driver’s licenses Online third-party payment receipts or screenshots Online shopping records Food delivery orders Mobile phone bill payment records, and similar documents Note: If you obtain a bank or credit card statement, please submit the original PDF file or a photo of the physical statement. Screenshots will not be accepted.Published on Sep 5, 2023Updated on Feb 12, 2026853What should I do during or after a scam?
Discover essential information about recognizing and dealing with scams in our comprehensive guide, offering clear guidance for navigating these challenging situations. Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file.Published on Mar 11, 2024Updated on Mar 4, 2026731How can the OKX NFT Marketplace keep your NFT investments secured?
OKX takes this challenge head-on by providing a verification process that separates the wheat from the chaff. Every NFT listed on the OKX Marketplace undergoes a thorough vetting process to confirm its authenticity. This process significantly reduces the risk of unknowingly purchasing counterfeit or misrepresented NFTs.Published on Nov 10, 2023Updated on Sep 12, 202520How does futures spread trading work on OKX Liquid Marketplace?
InterCoins spread: the spread between two different and highly correlated futures underlyings.What are the challenges of futures spread trading? Since trading futures spread is market neutral and requires two legs, crypto traders often face several issues: Execution risk: trading multiple-leg strategies in the order book requires entering one leg of the trade after the other. The executed price of the second leg can differ from the desired price, particularly in times of high volatility.Published on Mar 13, 2024Updated on Sep 10, 20256What should I do if I forget my OKX wallet password?
Comparison: Traditional Bank Accounts vs Web3 Wallets Category Traditional Bank Account Web3 Wallet Password recovery Reset by the bank Only recoverable via seed phrase or private key Asset control Custodied by the bank Fully controlled by the user Risk responsibility Partial compensation may apply User bears full responsibility Important Notes on Backing Up Seed Phrases and Private Keys To ensure the safety of your assets, please follow these best practices when backing up your seed phrase or privatePublished on Oct 28, 2022Updated on Apr 7, 202613,382What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank. If you have SEPA deposit accounts, a new SEPA deposit account will be automatically assigned to you. Any existing EUR balances will be seamlessly transferred to your new SEPA account.Published on Jul 2, 2025Updated on Nov 17, 2025169Where do I find limits, fees and processing time details for cash withdrawal?
Processing time is the estimated time it takes for your withdrawal to complete and for the funds to appear in your bank account. While we offer many cash withdrawal methods that are instant, some can take up to 5 business days depending on the type. When selecting a withdrawal method, you'll always see the processing time.Published on May 23, 2025Updated on Mar 4, 202634