All
FAQ
Announcements
Product documents
RUB bank payment method update
Dear OKX users: In order to provide a better user experience, we have scheduled a major update of the settings for the local bank payment methods on the P2P RUB market. All the affected payment methods will be updated daily between June 9, 2023 and June 22, 2023. Please update your "card number" in order to continue using your preferred payment methods We apologize for the inconvenience, OKX P2P teamPublished on Jun 9, 2023Updated on Nov 17, 2025AnnouncementsPayPal will no longer be supported as a payment method
To ensure a smoother P2P trading experience, we'll be removing PayPal as a payment method on the OKX P2P marketplace on May 16, 2023, 17:00 (HKT). Affected Fiat Currency:CHF,CZK,DKK,EUR,GBP,HKD,HUF,ILS,JPY,MXN,NOK,NZD,PHP,PLN,RUB,SEK,THB,TWD,USD You will no longer be able to pay for your P2P orders via PayPal after the deadline. All Advertisers who have PayPal listed as a payment method should remove it from their ads before May 16, 2023, 17:00 (HKT).Published on May 16, 2023Updated on Nov 17, 2025AnnouncementsImportant notice: Changes to IDR payment methods
All IDR users who have MariBank listed as a payment method should remove it from their ads before 16:00 on November 21, 2025 (UTC+7) What will you need to do? Remove your existing payment information for "MariBank (Seabank)" Add the new payment method “Seabank (Indonesia)” by going to: My Profile> Add payment method> search for and select "Seabank (Indonesia)" in IDR currency.Published on Nov 18, 2025Updated on Nov 18, 2025AnnouncementsImportant updates to payment methods in: COP, ARS, MXN and PEN
PEN A new dedicated "CCI number" field will be added for several payment methods: Bank transfers, Interbank, Scotiabank Peru, and Banco de Credito. Please update your 20-digit "CCI number" to continue using these payment methods seamlessly. 4. ARS A new validation rule (numbers 0-9 only, length: 22) will be applied to the "CBU/CVU" field for all ARS payment methods that include it.Published on Dec 10, 2025Updated on Dec 19, 2025AnnouncementsOKX Announcement on the Adjustment to the Calculation Method of Delivery, Exercise, and Settlement Prices
To further enhance the user trading experience, OKX will adjust the calculation method for Delivery Price, Exercise Price, and Settlement Price effective 18 March 2026(UTC+8). After the adjustment, the relevant price will be calculated as the average of the index prices during the last 30 minutes prior to expiration. The system will record one price point every 200 milliseconds, and the final price will be determined by averaging all recorded price points within this time window.Published on Mar 6, 2026Updated on Mar 7, 2026AnnouncementsHow do I make a withdrawal? (web)
There are 2 withdrawal methods on OKX: On-chain withdrawal: Transfer crypto via network to a wallet or an exchange.Published on Aug 20, 2024Updated on Nov 17, 2025FAQ8OKX to adjust calculation method for max transfer amount for users in PM account mode
In order to enhance users' experience, OKX will adjust the calculation method for the max transfer amount from trading accounts for users in PM mode at 10:00 PM on August 9, 2023. After the adjustment, net positive option value held by users will be used as collateral to support potentially larger max transfer amounts. Postive Option Value supporting Max Transfer Amouts Following the current product logic, net positive option values in PM accounts are not considered as collaterals.Published on Aug 9, 2023Updated on Nov 17, 2025AnnouncementsHow do I deposit EUR with iDEAL?
Keep in mind, it can take up to 7 business days for the funds to be credited. We'll email you once the refund is complete. If the refund has been issued, but the funds are still not received in the bank account, please reach out to our support team for further assistance.8. How do I check my cash deposit history?Published on Nov 16, 2023Updated on Dec 26, 2025FAQ21How do I deposit EUR with Easy transfer?
Keep in mind, this payment method is only available to fully verified users residing in the European Union and Norway, Iceland and Lichtenstein.Getting startedOn the app Open your OKX app, select Transfer, then Deposit Select Deposit from the pop-up menu Select Euro Select Euro from the Cash section Select Easy transfer and select the Next button Proceed to select Next after selecting Easy transfer under EUR currency Input your preferred amount, then select Preview Select Deposit to initiate depositPublished on Feb 10, 2026Updated on Mar 19, 2026FAQ1How do I deposit EUR with Paypal?
You can now deposit EUR into your OKX account directly from your PayPal account by selecting PayPal as your payment method. Once your PayPal account is successfully linked, the funds will be transferred instantly. Keep in mind, PayPal deposits are only available to fully verified users residing in the EU.How do I make a cash deposit with Paypal?Published on May 2, 2025Updated on Dec 3, 2025FAQ2How do I make a crypto withdrawal? (app)
There are 2 withdrawal methods on OKX: On-chain withdrawal: Transfer crypto via network to a wallet or an exchange. Internal transfer: Transfer crypto instantly with zero fees to OKX users.Getting Started Open your OKX app, go to Portfolio, and select Withdraw.Published on Aug 31, 2024Updated on Mar 18, 2026FAQ59How do I use a physical security key to protect my account?
To set it up: Go to Profile & Settings on okx.com Navigate to the Authenticator App binding page and copy the key provided Use your hardware device to store the key and generate verification codes This method provides enhanced security for actions that require one-time password input.Where can I use the physical security key?Published on Jan 10, 2025Updated on Feb 12, 2026FAQ17,997What's Satoshi test and how do I complete it?
Selecting Next will bring you to the start screen of your verification flowThe Satoshi test verification process begins Be mindful of the time limit to complete the Satoshi test. The countdown begins once you select Start verification. The time limit is stated in the description on the Satoshi test page before the verification process starts.Published on May 28, 2024Updated on Feb 17, 2026FAQ61How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.Published on Nov 28, 2024Updated on Sep 10, 2025FAQ12How can I switch the site to my preferred language?
This approach allows the platform to operate smoothly across the EU mindful of our regulatory obligations. Our goal remains to offer a localised language experience in every EU country once this is possible.On the app Adjust the language settings by navigating to Menu before selecting Profile and Settings.Published on Sep 25, 2024Updated on Feb 25, 2026FAQ6,882