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My phone isn't working, what should I do?
To do this, follow this guide: How do I reset Two-factor authentication (2FA)?I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on Jan 27, 20267How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Flexible for long-term bulls It accommodates individuals with a bullish outlook on either BTC or ETH in the long run, providing flexibility in investment strategies. Combination of coin rise and exchange rate oscillation profit By strategically combining the rise of individual coins with the oscillation profit from exchange rate fluctuations, the bot maximizes returns, especially during market fluctuations.Published on Mar 6, 2024Updated on Sep 10, 202527How do I buy crypto with BLIK?
To start using BLIK, download the mobile app of one of the above banks where you have an account on your phone.4. Which currency does BLIK support? BLIK supports only the złoty (PLN) currency.5. What's a BLIK code? A BLIK code is a one-time 6-digit code generated in a mobile banking app that allows you to make payments. It's only valid for 2 minutes from the time it's created. For more information, refer here.6. Can I withdraw funds in PLN if I buy crypto using BLIK?Published on Aug 20, 2025Updated on Dec 31, 20255How do I buy crypto and earn rewards?
Complete on mobile: you must use the mobile app for your trades to count. Using your online app will not qualify your buy orders for the rewards. Recurring buys are not eligible for this promotion.3. What are the key dates? Join by: You must enroll in the campaign by March 11, 2026. Finish by: March 15, 2026 is the last qualifying date for this campaign.Published on Feb 19, 2026Updated on Apr 6, 20263How do I secure my exchange account?
We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app Mobile verification Face verification Passkey Anti-phishing codeWhat am I securing my account from? Cryptocurrency enables fast, global transactions without central oversight, making it unique and powerful. However, these transactions are final and cannot be reversed, unlike credit card payments.Published on Jun 12, 2024Updated on Mar 23, 20261,319How do I create passkeys? (web)
Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey? When recognizing a face or gesture, please ensure that the surrounding environment is neither too bright nor too dark, and then try again. If you have reached the maximum number of face verification attempts, verification will be temporarily unavailable. In this case, please contact our customer support team for assistance.Published on Aug 16, 2023Updated on Jan 29, 20264,262How do I deposit EUR with Bancontact?
Any deposits from a third party will be rejected.How do I use Bancontact? To use Bancontact, please make sure you have a banking app or card that displays the Bancontact logo, and then follow the steps below: Select Bancontact as the payment method at checkout If you are using your desktop, you may confirm the transaction through a mobile app or card reader.Published on Sep 13, 2024Updated on Feb 12, 20263How do I buy crypto with Apple Pay?
What payment methods can I use with Apple Pay? Visa and Mastercard credit or debit cards are supported. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Apple Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Apple Pay?Published on Jul 2, 2025Updated on Mar 2, 20265How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Apr 16, 20266How do I buy crypto with Google Pay?
What payment methods can I use with Google Pay? You can use Visa or Mastercard credit and debit cards. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Google Pay?Published on Jul 22, 2025Updated on Feb 4, 20263How do I register an account on OKX?
Both a phone number and an email address must be bound during registration.What should I do if I can't sign up? If you're unable to sign up, please check the following:Confirm your information Make sure your phone number, email address, and verification codes are entered correctly.Check your network connection Try switching networks (Wi-Fi or mobile data) and ensure you’re in an area with a stable connection.Published on May 23, 2024Updated on Apr 15, 202627,359What can I do if my device is running in an unsafe environment?
Currently, OKX has implemented technical optimizations: if an abnormal mobile environment is detected, you will only receive a security alert instead of the app crashing. You are advised to address any issues in your device environment to ensure that the OKX app is used in a secure environment, helping to prevent potential asset theft or loss.What is an anomaly in your device's operating environment?Published on Jan 19, 2023Updated on Feb 12, 2026298Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Apr 6, 20267How do I set up a recurring buy plan?
This is available in Simple and Exchange modes, and can only be accessed via the OKX mobile app. You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on Jan 23, 2025Updated on Dec 31, 202550What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026233