In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).

want to trade Several futures contracts are available for you to explore Take a good look at the list and select your tokenHow do I strategize futures grid AI strategy?

How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses. For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here.

Repayment6.1 Repay on maturity You can exercise manual repayment by sub-order level. If you repay in the last 120 hours before maturity, remaining interest for the number of full hours until maturity will not be charged.6.2 Early Repayment If you repay your loan more than 120 hours before maturity, you will be charged an extra prepayment fee equivalent to 100% of the residual interest.6.3 Overdue Repayment If a loan is overdue, overdue interest will be charged.

Please contact customer support with your ID number if you are unsure about which account is connected to your ID. Once you register your ID with your account, you're responsible for remembering it. We can't retrieve your registered ID for you through the website if you forget it, so please ensure the information you submit is correct and that you keep a record of your ID details. Related articles: Why did my identity verification fail? How do I verify an individual account?

Tokenized stocks do support fractional exposure, but these are also subject to the provider’s minimum trade size requirements.13. How do I identify the underlying stock for a tokenized stock?

Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. OKX may delay the distribution of event rewards due to system issues or other special circumstances. If you have not received the event rewards within 48 hours after completing the account verification, please contact customer service, and we will actively follow up on the situation.

If a Borrower does not respond to a Margin call and the request to top-up collateral within 24 hours of the Margin call, the accounts within the Risk Unit may be liquidated.

For your security, you won’t be able to withdraw funds within 24 hours after changing your phone number.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web).

This is the password you filled in when applying for the API key. You need to remember it yourself. Once you forget it, you can't retrieve it and you'll need to create a new API key.How do I create an API key? On the App: Log in to your OKX account > Select Menu > Scroll down and select API > Create API key On the Web: Log in to your OKX account > Go to your Profile and select API and connections > Create API keyHow do I create a demo disk API key?

How long does the Call Auction or Pre-open period last? The duration of the Call Auction or Pre-open period may vary by trading pair. Typically, both call auctions and pre-open periods last for an hour. 2. What types of instruments support Call Auction or Pre-open? Call Auction and Pre-open mechanisms are used for spot and perpetual futures trading pairs during listings. The applicable opening mechanism for each trading pair will be specified in the listing announcement. 3.

Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services. This process typically takes a few minutes to submit for review, and it'll take up to 24 hours for it to complete. In the event that we need more information for verification, our team will reach out to you via e-mail.

An investigation revealed that after the user deposited 208U, the funds were transferred to a trading account, converted to ETH, and sent as a "gift" to the scammer wallet under the pretense of a fake "bonus event."How can I prevent myself from falling victim to a scam perpetrated by a fraudulent individual? Be cautious of calls, emails, or any social media messages sent by strangers.

If you buy with BLIK, the PLN funds will be automatically converted into crypto assets at the time of purchase — they can't be withdrawn as PLN. To withdraw crypto assets, please refer to the following articles: How do I make a crypto withdrawal? (app) How do I make a withdrawal? (web)7. Where can I find the BLIK processing fee? The BLIK processing fee will be clearly displayed on the Preview screen before you confirm your transaction.

By using our order-sharing feature, you can engage in more productive trading conversations, seek expert opinions, and refine your strategies without any manual effort. Learn more about other trading-related topics here.