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How do I turn on the quick order feature?
Move the Plus button effortlessly on the trading pageHow do I turn on quick orders? Select Display Enable quick order by ticking the Quick order option Activate the Floating window and/or Plus button by toggling the function on Switch on both of the options available under the Quick order option Find out how you can effortlessly execute your trade precisely here.Published on Oct 23, 2024Updated on Sep 10, 202516Pay Account FAQ
There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit our FAQ page.Published on Jan 22, 2026Updated on Jan 22, 20261Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 202511Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on Aug 8, 2025Updated on Oct 3, 202510How do I buy crypto with Google Pay?
What payment methods can I use with Google Pay? You can use Visa or Mastercard credit and debit cards. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Google Pay?Published on Jul 22, 2025Updated on Feb 4, 20263How do I buy crypto with Apple Pay?
Can I withdraw funds directly to Apple Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Apple Pay? Although Apple Pay enables instant crypto purchases, some purchases may be subject to a temporary withdrawal hold as part of our security protocols.6. My Apple Pay transaction was declined, but I still see money deducted.Published on Jul 2, 2025Updated on Mar 2, 20265Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on Jun 1, 2023Updated on Mar 16, 20265,573How do I add funds from portfolio to my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio. Users need to set up Pay before they can add funds from the portfolio function.How do I add my funds?Published on Jan 22, 2026Updated on Jan 22, 20261Understanding OKX's Security Fund
Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses. OKX is not an insurer, and the Security Fund does not cover losses arising from a user's individual trading decisions, security breaches, or unexpected market events. Users are always solely responsible for their own risk management.2.Published on Mar 25, 2026Updated on Apr 10, 20263How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on Aug 22, 2023Updated on Mar 24, 2026398How do I freeze my account? (app)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on Jul 11, 2024Updated on Apr 5, 20267How do I whitelist OKX Emails?
your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloud Whitelisting an email address in iCloud is simple and quickPublished on Nov 26, 2024Updated on Sep 8, 202571How do I update my authenticator app?
Self-service tool For quick access, click the button below:I can log in to my accountApp Open the OKX app and select the Main Menu in the upper left corner. Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully.Published on Aug 1, 2024Updated on Mar 16, 2026178How do I update my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Sep 6, 2023Updated on Oct 15, 20251How do I close my account? (web)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.Published on Aug 22, 2023Updated on Apr 3, 2026458