All
FAQ
Announcements
Product documents
USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on 21 Oct 2025Updated on 18 Dec 202512How do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on 30 Oct 2023Updated on 9 Feb 2026285How do I convert my crypto?
The conversion rate is updated every 10 seconds to ensure you're getting the most accurate rate. If you didn't select Convert within 10 seconds, you'll need to select Refresh to receive a new conversion rate and complete your order.Published on 3 Sept 2024Updated on 9 Feb 20261,318How do I deposit OKT Chain assets from Web3 Wallet to Exchange?
Please monitor your OKB balance.Reference conversion rates: 1 stOKT ≈ 1.25 OKT 1 wOKT ≈ 1 OKTPublished on 16 Jan 2026Updated on 6 Feb 20268USD-margined futures FAQ
Conversion delays: If your withdrawal involves stablecoin redemption or fiat conversion, processing time is dependent on our stablecoin partners and their processing conditions and timelines. We’re committed to processing your withdrawal as quickly as possible and we appreciate your patience. For any concerns, please reach out to our support team.Published on 13 Oct 2025Updated on 4 Mar 202624What's OKX Convert?
Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.Published on 27 Sept 2023Updated on 1 Apr 20262,162How do I check on updates to my support ticket?
Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently. Keeping everything in one place allows us to provide the most accurate and timely assistance possible.What else should I do?Published on 17 Oct 2025Updated on 2 Apr 202646How do I use the Open interest indicator?
Conversely, elevated open interest suggests numerous outstanding contracts, prompting close observation from market participants. The display of Open interest (OI) indicatorHow do I turn on the OI indicators for trading?Published on 15 May 2024Updated on 10 Sept 202521How do I use the Top position long/short ratio indicator?
Conversely, a dominance of short positions reflects a bearish sentiment, with traders expecting market declines due to concerns about economic or market stability. The display of Top position long/short ratio indicatorHow do I turn on the Top position long/short ratio indicator?Published on 16 May 2024Updated on 10 Sept 202514Supercharge your supercharts Terms & Conditions
OKX Middle East Fintech FZE, a UAE limited liability company (“OKX Dubai”), for users who are residents of the UAE. The Terms of Service for such users can be found here. OKX Dubai will make the Campaign available to residents of the UAE. OKX Serviços Digitais Ltda., a Brazil limited liability company (“OKX Brazil”), for users who are residents of Brazil and who registered on or after June 15, 2023 and migrated Brazilian users who registered before June 15, 2023.Published on 1 Oct 2025Updated on 3 Apr 202631OKX UK: what can I use in the United Kingdom?
UK users on our platform can typically only access spot trading, fiat on/off ramps, and simpler conversion tools.What are the supported products I can access as an OKX UK customer?Published on 9 Feb 2026Updated on 2 Apr 2026How do I share order parameters?
By using our order-sharing feature, you can engage in more productive trading conversations, seek expert opinions, and refine your strategies without any manual effort. Learn more about other trading-related topics here.Published on 7 May 2025Updated on 10 Sept 20254How do I avoid scams from off-site communication in P2P transactions?
Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages. Requests for extra payments outside the platform. Suspicious claims such as “account restricted, help me unlock it.” The seller insists that buyers make payment despite the order being automatically canceled due to timeout.Published on 11 Sept 2025Updated on 26 Sept 202513What should I do during or after a scam?
When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc.Published on 11 Mar 2024Updated on 4 Mar 2026728Convert FAQ
It doesn't support conversions to fiat currency such as USD, EUR, or GBP. To cash out your crypto, you can use the Sell crypto feature, which allows you to sell your holdings and receive the equivalent value in your local currency. Alternatively, the Buy crypto feature can be used to manage your portfolio as part of the broader process.Published on 27 Sept 2023Updated on 6 Apr 20261,495