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How do I authorize a new device when I log in?
Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.Published on 31 Aug 2023Updated on 16 Mar 202613,745How do I select the correct network for my crypto withdrawals and deposits?
., just as different modes of transportation differ in speed and security. After selecting the network, you can copy the deposit address at OKX directly. Open the other exchange platform or wallet. Paste in the address you just copied from OKX under Withdraw, follow the prompts to fill in the relevant information, and confirm to complete a deposit.Published on 22 Aug 2023Updated on 8 Apr 202621,378What onboarding information is required for the non-profit organization (NPO)?
Sign, scan, and upload the account opening authorization form (a board resolution containing such authorization is also acceptable). Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 12 Feb 202671What onboarding information is required for the government-owned enterprise?
resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification.Published on 13 Oct 2023Updated on 6 Apr 202661What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on 13 Oct 2023Updated on 12 Feb 2026113How do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on 13 Dec 2023Updated on 27 Jan 2026988What onboarding information is required for a fund?
Identify all key parties Identify all parties involved in the fund, including the corporate officers, directors, ultimate beneficial owners, and any authorized users. Provide organizational documentation Provide organizational documentation that regulates and binds the fund and establishes its control and management structure.Published on 13 Oct 2023Updated on 12 Feb 2026116What onboarding information is required for a privately owned company?
letter (a board resolution containing such authorization is also acceptable) The information collected is used solely for the purpose of completing institutional verification.Published on 13 Oct 2023Updated on 12 Feb 2026278How do I start onboarding as an institutional user?
Can a corporate account change its authorized account user? Yes. To change the authorized account user, you’ll need to provide a new authorization letter along with the required documents of the newly authorized person, including a valid identity document and proof of residential address.Once submitted, our team will review the information as soon as possible. The review result will be sent to the email address linked to the account.Published on 10 Oct 2024Updated on 2 Feb 202653What can help prevent P2P crypto scams and protect my assets?
Never share authorization codes with third parties: avoid scanning unverified QR codes or providing authorization codes to third parties. Only seek support from official channels: always seek assistance from customer service through our chatbot. To learn about other types of scams, visit here.Published on 2 Sept 2023Updated on 12 Feb 20261,459What onboarding information is required for a family office?
Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a family office need to consider for the onboarding process? Identify all key parties Identify all parties involved in the family office, including the corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on 13 Oct 2023Updated on 12 Feb 202669What onboarding information is required for a Publicly Traded Company?
Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a publicly traded company need to consider for the onboarding process? Identify all key parties Identify all parties involved in the publicly traded company, including corporate officers, directors, ultimate beneficial owners, and any authorized users.Published on 13 Oct 2023Updated on 12 Feb 202676What onboarding information is required for a privately owned financial institution?
Authorized users: Persons who have access to and can operate your institution’s OKX account.What'll a privately owned financial institution need to consider for the onboarding process? Identify all key parties Identify all parties involved in the privately owned financial institution, including corporate officers, directors, ultimate beneficial owners and any authorized users.Published on 13 Oct 2023Updated on 27 Sept 2025142How do I activate my Pay?
To enhance security, Pay incorporates advanced technologies such as passkeys, multi-signature authorization, and ZK Email recovery, ensuring you retain full control over your funds. Additionally, Pay accounts support fund transfers between exchange accounts and can send digital assets directly to on-chain wallet addresses. Pay also offers social features, including direct transfers within chats and the ability to create group red envelopes.Published on 16 Sept 2025Updated on 28 Jan 2026How do I buy crypto with GrabPay?
the payment Confirm your payment to finalizeOn the web Log in to your account here Go to Buy Crypto and select Express buy Select Express buy to start buying crypto on OKX Select cryptocurrency and amount you intend to buy for On the method selection page, select GrabPay and Preview your order Preview your purchase and submit it by selecting Buy Login using your GrabPay registered phone number and approve the login via the Grab app Back on the OKX web, continue and authorize the paymentFAQ1.Published on 28 Jan 2026Updated on 26 Mar 2026