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Unseen City Shirts - Blue Moon - NFT FAQ
How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on 25 Apr 2024Updated on 4 Dec 20252What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on 16 Mar 2026Updated on 6 Apr 2026How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on 18 Mar 2026Updated on 6 Apr 20262How do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on 30 Oct 2023Updated on 9 Feb 2026285How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on 6 Nov 2024Updated on 1 Apr 202678How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on 25 Sept 2023Updated on 6 Apr 202631,012Why did my identity verification fail?
Make sure your documents include your full name, complete date of birth, and a clear photo of your face. During face recognition, ensure that only one person appears in the frame. Invalid selfies are strictly prohibited. Center your face in the frame and follow the on-screen instructions during selfie detection. Notes: An invalid selfie refers to a selfie with poor image quality that prevents the system from scanning your face.Published on 5 Sept 2023Updated on 6 Apr 202611,528How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 12 Feb 2026853How do I activate my Pay?
Verify your identity for full accessWhy do I need to create a passkey to activate my Pay account? Pay accounts are based on smart contract wallet architecture. Creating a Pay account automatically generates a unique passkey. All transactions in Pay mode require user authorization via this passkey.What's the difference between Pay Passkey and Exchange Passkey? These are two distinct and independent passkey systems.Published on 16 Sept 2025Updated on 28 Jan 2026What's OKX Security Assistant?
If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on 15 Jan 2026Updated on 13 Feb 202613OKX P2P dispute handling rules
The seller bears full responsibility in regards to the release of crypto without verifying full payment, which is crucial in maintaining the integrity of the transaction. OKX is not responsible for any resulting losses and can not guarantee the recovery of outstanding funds. 4.Published on 28 Aug 2023Updated on 11 Mar 20261,110What are the trading volume rules for the campaign?
For a full breakdown of fee structures and applicable scenarios, please refer to the official OKX fee documentation here.Does all trading activity count toward the campaign volume? No. During the campaign period, only trading volume from eligible tokens will be counted. Trades involving tokens that are not listed as eligible in the campaign rules will not contribute to your total volume.How can I check which tokens are eligible?Published on 26 Mar 2026Updated on 31 Mar 2026How do I reach out to OKX Singapore customer support?
Resolution time: We strive to resolve all issues within 7 calendar days after receiving the full details of your issue. Delays: If we’re unable to resolve your issue within 7 calendar days, we’ll keep you informed regarding the causes of such delay and provide an expected timeframe for updates. We appreciate your patience and are committed to supporting you every step of the way. If you want to learn more about our Support Center, visit here.Published on 18 Jun 2025Updated on 17 Nov 20252How can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on 11 Feb 2026Updated on 4 Mar 20266Beneficial Ownership FAQ
The ownership structure documents should clearly show the ownership structure along with the full names and percentage ownership of each owner, including all intermediary owners.What are intermediate owners (interlayer entities)? Intermediate owners are entities that hold a significant stake in your institution’s ownership structure between the institution itself and the ultimate beneficial owner (UBO).Published on 10 Oct 2024Updated on 1 Dec 20256