All
FAQ
Announcements
Product documents
Why am I asked to confirm my personal details again?
They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on 19 Mar 2025Updated on 15 Oct 2025144How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on 28 Nov 2024Updated on 10 Sept 202512Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on 17 Oct 2024Updated on 12 Feb 20261,842Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green). For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version.Published on 21 Oct 2024Updated on 11 Feb 202692I haven't received the verification code
Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead. Our official website is https://www.okx.com/ (copy the link and open it in your browser).Published on 16 Aug 2023Updated on 7 Apr 202632,737How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on 23 Oct 2024Updated on 12 Feb 202619Passkey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on 19 Mar 2025Updated on 4 Mar 2026118Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on 16 Mar 2026Updated on 6 Apr 20264How do I register an account on OKX?
Make sure the referral code is entered correctly during sign-up.What should I take note of when signing up with a mobile phone number? Make sure the phone number you bind is one you actively use. You’ll still be required to bind an email address. All important notifications and verification messages will be sent to your email. If you have already signed up but cannot use your phone number or want to change to a new phone number, please refer to: How do I change my phone number?Published on 23 May 2024Updated on 9 Apr 202627,224How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on 9 Aug 2024Updated on 10 Sept 202530How do I set up indicators on the chart?
Use indicators in combination with our backtesting tools to evaluate your strategies on historical data.FAQCan I use indicators on all chart types? Yes, indicators are compatible with all chart types on our platform.Can I modify the existing indicators? Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.Published on 30 Nov 2024Updated on 10 Sept 202514What should I do if I accidentally deposit crypto that OKX doesn't support?
What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.Published on 26 Sept 2023Updated on 9 Apr 20261,924Unified USD Orderbook FAQ
Can I withdraw my balance on a specific stablecoin after trading in the Unified USD Orderbook? Yes, you can withdraw your balance in your preferred stablecoin (USD, USDC, or others as and when applicable) as per usual platform withdrawal options.7. How can I get started with the Unified USD Orderbook?Published on 4 Jul 2025Updated on 3 Dec 2025What's Smart Arbitrage bot and how do I use it?
With the enhancement to its functionality, accessibility, and overall user experience, the bot will continue to automate profit generation through funding fee differentials, while the updated version will be designed to be more intuitive and user-friendly. This makes it a great tool for traders of all experience levels, from beginners to seasoned professionals.Why should I use Smart arbitrage bot? Delta-neutral strategy: Reduces risks associated with market fluctuations.Published on 22 Aug 2024Updated on 9 Feb 2026106What should I do if I deposit to the wrong address?
If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.Published on 15 Oct 2024Updated on 12 Feb 2026232