Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.

The conversion rate is updated every 10 seconds to ensure you're getting the most accurate rate. If you didn't select Convert within 10 seconds, you'll need to select Refresh to receive a new conversion rate and complete your order.

Conversion Delays: If your withdrawal involves stablecoin redemption or fiat conversion, processing may depend on stablecoin partners and their processing conditions and timelines. We’re committed to processing your withdrawal as quickly as possible and appreciate your patience. For any concerns, please reach out to our support team.

Each record shows the status (Pending, Completed, Refunded, Failed), the crypto/SGD amount, the conversion rate, time, and merchant details.13. How do refunds work for Scan to Pay transactions, and how long do they take? A refund must be initiated by the merchant. It'll typically be processed within 2 minutes, and you should receive your refunded crypto in your Pay wallet. Please note that the refunded amount may differ slightly due to conversion rate changes.

Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.

Click Send or Reply to continue the conversation with our support team. Note: Please continue all discussions about your issue within the original support ticket instead of creating new ones. This ensures our support team can see your full conversation history, understand the context clearly, and resolve your issue more efficiently. Keeping everything in one place allows us to provide the most accurate and timely assistance possible.What else should I do?

Conversely, elevated open interest suggests numerous outstanding contracts, prompting close observation from market participants. The display of Open interest (OI) indicatorHow do I turn on the OI indicators for trading?

Conversely, a dominance of short positions reflects a bearish sentiment, with traders expecting market declines due to concerns about economic or market stability. The display of Top position long/short ratio indicatorHow do I turn on the Top position long/short ratio indicator?

As part of this update: Pay mode is no longer available in Singapore Pay now supports USDG, USDT, and USDC on X Layer only Token conversion isn't availableWhy did we make this change? Simple Pay reduces complexity and makes it easier to use Pay for everyday transactions. We’ll continue expanding features over time. Learn more about what Pay is all about here.

Following this change, USDC <> USDG conversions will be subject to a 0.03% (3 bps) markup. This change will take effect on 2:00 (UTC+0) , 25th February. Thank you for your understanding and continued support.How to get USDG You can obtain USDG by accessing Convert. Each user has a daily low-slippage swap limit of 2 million of the following cryptocurrencies: Crypto Daily cap (buy and sell included) USDT $2,000,000 USDC $2,000,000 Note: Actual losses are subject to the product page.

By using our order-sharing feature, you can engage in more productive trading conversations, seek expert opinions, and refine your strategies without any manual effort. Learn more about other trading-related topics here.

Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages. Requests for extra payments outside the platform. Suspicious claims such as “account restricted, help me unlock it.” The seller insists that buyers make payment despite the order being automatically canceled due to timeout.

When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc.

It doesn't support conversions to fiat currency such as USD, EUR, or GBP. To cash out your crypto, you can use the Sell crypto feature, which allows you to sell your holdings and receive the equivalent value in your local currency. Alternatively, the Buy crypto feature can be used to manage your portfolio as part of the broader process.

If you need to calculate the conversion between the number of contracts and coins, you can refer to the number of contracts-to-coin conversion interface here.How to obtain the fluctuation rate of the interface? The interface cannot directly obtain the price increase or decrease, but it can be calculated through a calculation formula.