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How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on 6 Nov 2024Updated on 1 Apr 202678OKX x McLaren: Digital Collectibles FAQs
If you win an experience you will be contacted via email (nftwinners@okx.com).How do I know what rarity my digital collectible is? You can identify the rarity of your digital collectible by checking their rarity icon which will state Classic, Rare, or Ultra-Rare.Where will my digital collectible be stored and how can I access my collection? To claim a Race Rewind digital collectible you will need to create a Web3 wallet on our platform or link a compatible Web3 wallet.Published on 5 Jun 2024Updated on 8 Sept 20256What are the cryptoassets that are listed on OKX in France?
Axie Infinity BADGER Badger DAO BAL Balancer BAND Band Protocol BAT Basic Attention Token BCH Bitcoin Cash BICO Biconomy BLUR Blur BNB BNB BNT Bancor Network BONK Bonk BSV Bitcoin SV BTC Bitcoin BTT BitTorrent CEL Celsius Network CELR Celer Network CFG Centrifuge CHZ Chiliz COMP Compound CQT Covalent CRO Crypto.com CRV Curve Finance CSPR Casper Network CVC Civic CVX Convex Finance DAI Dai DOGE Dogecoin DOT Polkadot DYDX dYdX EGLD Elrond ENJ Enjin Coin ENS Ethereum Name Service EOS EOS ETC Ethereum ClassicPublished on 18 Mar 2024Updated on 9 Feb 20262How do I check my deposit progress?
To view deposit history beyond the past year, you can download your funding history on the web from Assets > Order center. You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals.Published on 13 Aug 2023Updated on 7 Apr 20268,832How to prevent phishing emails?
Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on 24 Jun 2025Updated on 16 Dec 20253Trading Fee Rules FAQ
Find the fee that has been applied on the past transaction If you would like to check out how the fee is calculated, you can select the fee amount and you will be able to view the fee details. View how your trading fee is calculated9. How is my trading fee level determined? You can enhance your fee levels by increasing asset amount or trading volume. Based on trading volume, users are categorized into regular and VIP levels.Published on 22 Mar 2024Updated on 7 Apr 20261,077Affiliate FAQ
How can invitees check trading fee rebate records?Published on 4 Dec 2024Updated on 6 Apr 2026722How to avoid deposit of unsupported tokens?
When making a deposit, ensure that the token you select is supported on our platform. To avoid depositing unsupported tokens, here are some suggestions: Review the supported token list Before depositing, visit our website to check the latest list of supported tokens. Ensure that the token you choose is on this list. Check deposit information If you are unable to select the corresponding token,...Published on 16 Oct 2024Updated on 12 Feb 2026385Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Here's how you can verify that the assets we claim to hold are true and that no user holds negative net equity: Go to our Proof of Reserve page and select Liability report Download the zk-STARK file and save it in a new folder Unzip the file to extract a "sum_proof_data.json" file Download the OKX open-source verification tool: zk-STARKValidator Save the OKX open-source verification tool, zk-STARKValidator, and the "sum_proof_data.json" file together in the new folder created in Step 2.Published on 21 Oct 2024Updated on 11 Feb 202692How do I reset Two-factor authentication (2FA)?
If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on 15 Sept 2023Updated on 28 Mar 20266,183What should I do during or after a scam?
Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on 11 Mar 2024Updated on 4 Mar 2026728How do I check if an email is officially from OKX via EML file?
By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on 24 Nov 2025Updated on 4 Mar 202615Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify and prove that the assets we claim to hold are true and that no user holds negative net equity, visit our "Audit files" page, and download the zk-STARK files under Liability report, then save it in a new folder 2. Unzip the downloaded file, and there'll be a sum proof data folder, which includes thousands of branch folders and one trunk folder.Published on 10 May 2023Updated on 8 Sept 2025179How do I buy crypto with GrabPay?
GrabPay is a trusted mobile wallet and digital payment solution widely used across Singapore and Southeast Asia that lets you make purchases using your linked payment methods. You can now use GrabPay to buy crypto instantly on our platform—via app and web.How do I own a crypto with GrabPay?On the app Log in to your account on OKX app, go to Buy and Sell and select Buy Enter into the Buy and sell...Published on 28 Jan 2026Updated on 26 Mar 2026How do I activate my Pay?
Pay is a smart wallet that enables password-free and facial-recognition payments. It allows you to be in control by requiring your approval for every transaction, adding an extra layer of security. This wallet also allows you to seamlessly send and receive USDG, USDC and USDT across X Layer, Tron, and major Ethereum-compatible networks. Sending via X Layer incurs no additional fee. To enhance...Published on 16 Sept 2025Updated on 28 Jan 2026