The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...

Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.

To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...

Let's explore what our trading bots are, how they work, and how you can leverage them to optimize your trading strategy.How can I access OKX’s trading bots?

Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?

Go to Assets and select Deposit Select SGD balance to begin your cash deposit Go to SGD balance to start making a cash depositOn the app Open your OKX app, select Transfer on the home page > select Deposit > Select asset to deposit/withdraw Select Deposit to start your deposit from the home page You can also select one of the assets on the Portfolio page and select Deposit as well.

If it takes longer, your request may require manual review, which can take 5-10 business days You will receive an email and in-app notification once the deposit instructions are ready Initiate the deposit Use your banking app or online banking to transfer funds to the recipient bank account shown in the deposit instructions This is a unique bank account number assigned to you.

Any funds sent to this account will be credited to your OKX account Review the deposit details and initiate the depositOn the app Open your OKX app, select Assets on the home screen and select Deposit Select Deposit to start your deposit You can also select one of the assets on the Portfolio page and select Deposit as well.

Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?

If you are prompted to complete additional verification, please refer to How do I complete additional verification? Frequently Asked Questions I have moved abroad and cannot provide Proof of Address from my originally registered country. What should I do? In this case, we recommend contacting our customer support as soon as possible to explain your situation. We will provide a customized solution based on your specific circumstances.

We expect users of Block Trading by OKX to be experienced and sophisticated and that they will therefore take the time to understand how to properly use the platform and products, taking reasonable care and performing checks when submitting and accepting quotes. Note: OKX is not liable or financially responsible for trade errors.How should I respond when I've made a trade error? The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can.

The process is as follows:App Open the App Home, tap [C2C Buy Crypto] — [My] — [Apply to Become a P2P Merchant Program] — [Apply Now], and complete the steps as required.Web Open the official website Home, click on [Buy Crypto] — [peer-to-peer Buy Crypto]; on the new page, click [More] — [Apply to Become a P2P Merchant Program] — [Apply Now].

Chargeback scams Chargeback scams occur when scammers take advantage of chargeback features on some payment platforms to reverse or cancel the initial payment made once the P2P order is completed. The scam is complete once the victim approves the transaction, which results in the victim's funds being transferred from their bank account or crypto wallet to the scammer. How to prevent chargeback scams: Avoid using payment platforms that support chargeback, such as PayPal.

: you'll be placed under review by us, and it'll take up 24 hours for it to complete.

Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?