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Where can I find the minimum BTC amount required for deposits?
Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 202634Where can I find the minimum deposit amount required for non-BTC?
If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.Published on 16 Oct 2024Updated on 24 Oct 202554How can I reduce trading fees?
You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.Published on 19 May 2025Updated on 10 Apr 202664What can I do if I trigger risk control?
When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?Published on 13 Sept 2023Updated on 26 Jan 20261,784How do I buy crypto with GrabPay?
You can now use GrabPay to buy crypto instantly on our platform—via app and web.How do I own a crypto with GrabPay?Published on 28 Jan 2026Updated on 26 Mar 2026Where do I find limits, fees and processing time details for cash withdrawal?
Withdrawal limits are the minimum and maximum amounts you can withdraw from your OKX account in a single transaction or within a set period (daily, weekly, or monthly). These limits are in place to protect your account and meet regulations. The limits can vary depending on factors like: The withdrawal method you choose Your account verification level When selecting a withdrawal method, you'll find the remaining limit for each one. Select the information (i) icon for more details.Published on 23 May 2025Updated on 4 Mar 202634Where do I find limits, fees and processing time details for cash deposit?
Deposit limits are the minimum and maximum amounts you can transfer into your account in a single transaction or within a set period (daily, weekly, or monthly). These limits are in place to meet local regulations. The limits can vary depending on factors like: The deposit method you choose Your account verification level When selecting a deposit method, you'll find the remaining limit for each one. Select the information (i) icon for more details.Published on 23 May 2025Updated on 12 Feb 202628How can I troubleshoot web or app issues?
If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and turn on screen sharing. If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app >...Published on 11 Feb 2026Updated on 10 Apr 20266How can I protect myself from scammers?
What should I do if I’m scammed in a C2C trade and the other party refuses to refund? During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots.Published on 21 Aug 2023Updated on 3 Mar 202612,082How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on 15 Jan 2026Updated on 31 Mar 202615How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on 29 Sept 2023Updated on 10 Sept 2025550How can I do derivatives trading with the Jupyter Notebook?
How can I place orders for derivatives trading with the Jupyter Notebook under different position (order placement) modes: long/short and buy/sell? There are two position (order placement) modes when trading EXPIRY and PERPETUAL: long/short and buy/sell (net).Published on 28 Sept 2023Updated on 12 Feb 2026195How do I set up a recurring buy plan?
How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4. Where can I view my past orders for recurring buy plan? You can view past orders from your transaction history. Once you create a recurring plan, we'll execute your orders on your set schedule, and each order will appear separately in your transaction history.5. What if I don't have enough balance for my next recurring buy order?Published on 23 Jan 2025Updated on 31 Dec 202550How do I use recurring buy trading bot?
These bots offer various advantages that can enhance trading strategies and potentially increase portfolio growth. For more details, visit here.What are recurring buy trading bot? We offer a variety of automated trading functions as part of our trading bot, including recurring buy. It allows you to automate regular purchases for up to 20 different digital currencies, select the time, frequency, amount, and relative percentage asset allocation of the purchases.How do I set up recurring buys?Published on 30 Aug 2024Updated on 28 Jan 2026587How do I buy crypto with my cash balance?
Why am I seeing a subset of crypto on Buy/Sell crypto list when buying with my cash balance? The list of cryptocurrencies available on the Platform only includes those that are currently supported. If you wish to access more crypto pairs and trading functions, you can navigate to Spot Trade or DEX.4. After buying with my cash balance, where can I view the crypto I purchased?Published on 16 Nov 2023Updated on 10 Apr 2026365