FAQ

Individual verification

Guide to ID and selfie photos for identity verification
Published on 13 Oct 2023Updated on 28 Jan 202613,387
A beginner's guide to identity verification
Published on 25 Sept 2023Updated on 25 Mar 20266,455
How do I verify an individual account?
Published on 25 Sept 2023Updated on 6 Apr 202631,012
Why did my identity verification fail?
Published on 5 Sept 2023Updated on 7 Apr 202611,528
How do I submit my proof of address (POA)?
Published on 5 Sept 2023Updated on 12 Feb 2026853
How long does it take to complete my identity verification?
Published on 5 Sept 2023Updated on 6 Apr 20267,025

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