This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.

Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed. If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.

We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification. Note: an order can also fail due to a technical issue at times. If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.