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Apple Pay – Additional Terms
Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed.Published on Aug 8, 2025Updated on Oct 3, 202510How do I buy crypto with Apple Pay?
Apple Pay is a secure, contactless mobile payment service by Apple that lets you make purchases using your Apple devices and linked cards. You can now use Apple Pay to buy crypto instantly on our platform—directly from your iPhone or other supported Apple devices. This feature is currently available only to United States (US) residents who have completed account verification.Published on Jul 22, 2025Updated on Dec 3, 20251How do I check my deposit progress?
Select More (3-dot icon) option and select Deposit history to view the past transactions Select More to check deposit history 3. Select the deposit transaction that you want to check the progress. You'll see the deposit amount, deposit status, and deposit time on the details page 4.Published on Aug 13, 2023Updated on Apr 9, 20268,839How do I check on updates to my support ticket?
If your issue remains unresolved or you have a follow-up concern, please submit a new support ticket through the OKX Assistant so our team can assist you further.For logged-in Users Via the app Load your app and select Menu after you log in Proceed to select Menu Select Get help Select Get help Select Check your tickets to view all your open and closed tickets Click the Check your tickets Select the ticket you’d like to view or respond to Type your reply in the text field at the bottom of the screenPublished on Oct 17, 2025Updated on Apr 10, 202647How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on Oct 8, 202536Passkey FAQ
iOS users Android users Passkeys are stored in your Apple ID's iCloud account. You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to version 6.111.0 or above. You'll then see an option in your Security Settings to delete the passkey manually if needed.9.Published on Mar 19, 2025Updated on Mar 4, 2026118How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on Nov 24, 2025Updated on Mar 4, 202615How do I publish or subscribe to a signal on Signal Marketplace?
Check your signal revenues. As a signal provider, you can check your signal revenues on Marketplace dashboard Note: look for your account status within the details section.Published on Mar 12, 2024Updated on Mar 4, 202644How do I secure my account after detecting unusual activity?
If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on Feb 12, 202632How do I buy crypto with Google Pay?
If you want to find out how you can buy crypto with Apple Pay, visit here.Published on Jul 22, 2025Updated on Jan 30, 20264How do I link an authenticator app?
Check the latest verification code displayed in your authenticator app and enter it in the New Authenticator App field on OKX to complete the setup.On the Web Log in to your account at okx.com and go to the security center (Profile > Security) Find the Authenticator app and select Set up Find the Authenticator app under Authentication methods Open your existing authenticator app, or download and install one if needed.Published on Aug 29, 2023Updated on Apr 9, 202616,055OKX Beginner's Guide
Kickstart your crypto journey in 4 simple steps:Step 1: Register for an account Register for an OKX account with either your e-mail, Telegram, Apple or Google account and phone number. Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services.Published on Nov 10, 2025Updated on Jan 27, 20261Why can’t I see or use my crypto balance?
Some blockchains use a UTXO model, where your balance is made up of discrete unspent outputs created by previous transactions. These outputs must be confirmed on the blockchain before they become available to spend or show in your balance. In some cases — especially during busy network conditions — there can be a slight delay before these UTXOs are fully recognized and displayed in your OKX balance.Published on Oct 14, 2025Updated on Jan 15, 20266What's OKX Convert?
Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage. As such, there's a price difference between the quoted price and the spot market price. Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert?Published on Apr 1, 2026Updated on Apr 1, 2026What's OKX Convert?
Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage. As such, there's a price difference between the quoted price and the spot market price. Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert?Published on Sep 27, 2023Updated on Apr 1, 20262,162