All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on Nov 17, 2025FAQ3How do I deposit USD with U.S. Domestic wire transfer?
A deposit which has been received in excess of your remaining limit will be returned to your bank and this may result in additional charges from your bank. We may also charge you a fee to return the deposit to your bank.5. What happens if I send an amount which is below the minimum limit? A deposit which has been received below the minimum limit will be returned to your bank and this may result in additional charges from your bank.Published on Feb 5, 2025Updated on Feb 12, 2026FAQ9What should I do if there is a payment due for my ACH deposit?
Once your payback deposit has been cleared and we have successfully received the funds (which can take up to 5 business days), the restrictions on your account will be lifted automatically. We will send you a confirmation email as soon as this is done.6. What happens if I don't repay by the deadline? You have 5 days from the date the return was processed to complete the repayment. This deadline is automated and can't be extended.Published on Sep 29, 2025Updated on Mar 13, 2026FAQ1How do I check if an email is officially from OKX via EML file?
Return-Path / smtp.mailfrom (server-observed sender) Return-path is the address used by the email server to send the message. It is more reliable than what you see from "From" but may also be spoofed. Return-path is the address used by the email server If this domain differs from the "From" address, it is a major warning sign.3. Authentication Results This section shows whether SPF, DKIM, and DMARC validations passed.Published on Nov 24, 2025Updated on Mar 4, 2026FAQ15How do I automate grid trading strategies on futures grid trading bot?
The futures grid trading bot has three modes: long, short and neutral. With long selected, the bot will only open and close long positions. With short selected, it only opens and closes short positions. With neutral selected, the bot will open or close shorts above the market price and open or close longs below the market price. A critical difference between the spot grid automated strategy and the futures trading bot is the ability to trade with leverage.Published on Jun 13, 2024Updated on Sep 10, 2025FAQ29How do I verify OKX's ownership and balance of the wallet address?
result The balance of all addresses is displayed based on the returned result 3.Published on Sep 26, 2023Updated on Jan 26, 2026FAQ996Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Building constraints: in order to prove the liability of our exchange, we state three claims: Claim 1: We accumulated every user's values correctly, including the value of each crypto and net value of each user Claim 2: The exchange has not forged a virtual user whose net value is negative to reduce the total exchange liability (An individual user having negative balances is acceptable only if her/his net value is above 0) Claim 3: The total value that the exchange claims accounts for every singlePublished on May 10, 2023Updated on Sep 8, 2025FAQ179What should I do if my withdrawal isn't successful?
The platform will reverse the withdrawal operation, and the funds will be returned to your account. Withdrawn to the Wrong Address with Confirmed Block If you used the wrong receiving address during the withdrawal, and the block has been confirmed, it indicates that your withdrawal has been successfully sent. Due to the irreversibility and anonymity of blockchain transactions, we can't reverse it, and we can't determine the source of the address.Published on Oct 17, 2024Updated on Mar 29, 2026FAQ247Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
At the bottom 10 levels, each parent node has 2 children, while in the upper levels, each parent has 64 children. This is because the batch circuits handle the bottom part, and the recursive circuits manage the top part. The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green).Published on Oct 21, 2024Updated on Feb 11, 2026FAQ92What's a futures trading bot and how do you automate trades with it?
Select and enter the necessary details to determine the grid lines space Arithmetic mode divides the price range from Lower Price to Upper Price into the number of grids by equal price difference, as each grid has an equal price difference (for example 1, 2, 3, 4..). For example, if you’re trading BTC with an upper price of 35,000 USDT and a lower price of 25,000 USDT, and 10 grids, each grid line will be 1,000 USDT apart. In Geometric mode, each grid has an equal price difference ratio.Published on Dec 26, 2023Updated on Oct 29, 2025FAQ35World Cup VIP Exclusive Gift Set FAQ
Once it has closed, the system will no longer accept new submissions.Can I change the size or delivery details I've already submitted? No. The World Cup gift box and apparel are customized merchandise. Once dispatched, modifications and returns are not possible. Please double-check your details before submitting.Can I use someone else's name as the recipient? Yes. The gift box will be shipped to the delivery information you provide.Published on Dec 19, 2025Updated on Apr 10, 2026FAQ313What's the Spot Grid bot and how do I use it?
Return %: The return for each level will be (upper range level - lower range level)/ lower range level Geometric grid trading setup with 4.91% returns across six levels, from 90,000 to 120,000 USDTHow do I manage my Spot grid bots? From the trading bot dashboard, you can monitor and manage your spot grid bot: Modify parameters: adjust the bot's price range and grid quantity even after it’s active, allowing flexibility in response to market changes.Published on Oct 3, 2025Updated on Nov 17, 2025FAQ7Strategy order types
If Jane wants to close her short position and lock in her gains, she can set up a take-profit order and set the trigger price somewhere lower than 9,000 USD. Scenario 3. Close a long position with an OCO order Joe holds a long BTC contract with an average open price of 9,000 USD. He expects to take profits when the market price surges to 10,000 USD and to stop losses when the market price drops to 8,000 USD. Joe places an OCO order as shown below.Published on Nov 30, 2022Updated on Apr 10, 2026Product documentationCrypto profit & loss analysis (PnL) FAQ
If a crypto borrowing has occurred, the absolute value of the borrowed crypto is greater than $10 and that currency will also be displayed. Accumulated PnL at this point = absolute value of total value sold/withdrawal - absolute value of total value bought/deposit - absolute value of current position liabilities6. How is the average cost of a crypto asset calculated in Crypto PnL Analysis?Published on Apr 3, 2026Updated on Apr 6, 2026FAQWhat should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on Oct 11, 2024Updated on Apr 10, 2026FAQ438